Whether you require technical assistance with ATS parsing diagnostics, wish to explore volume licensing for your university or bootcamp, or are an investigative journalist reporting on modern recruitment technology, our specialized team responds promptly within one business day.
Inquiry Frameworks
An overview of our dedicated communication channels, response time commitments, institutional licensing options, and press availability.
Direct Communication Directory
Most technical questions are solved immediately in our Help Center. For specific account, partnership, or press matters, contact our dedicated addresses.
support@stylingcv.cloud · Direct human resolution within 24 business hours.
enterprise@stylingcv.cloud · SSO integration, cohort analytics, and volume licensing.
partners@stylingcv.cloud · Career coaches, recruiting agencies, and affiliate programs.
press@stylingcv.cloud · Executive interviews, recruitment data insights, and media kits.
Response Commitments
Our guaranteed resolution windows by inquiry category.
| Inquiry Dimension | Technical & Account Support | Enterprise & Academic Partnerships | Press & Media Relations | |
|---|---|---|---|---|
| Initial Response SLA | < 24 business hours | < 12 business hours | < 4 business hours | |
| Handling Specialist | Senior Customer Engineer | Enterprise Solutions Director | Head of Corporate Communications | |
| Live Video Scheduling | Available for complex bugs | Dedicated demo video call | Executive briefing call | |
| Data Encryption Standard | TLS 1.3 / AES-256 | SOC2-compliant enterprise pipeline | Encrypted press assets |
Frequently Asked Questions
We guarantee a comprehensive human response to all technical support and billing inquiries within 24 business hours (Monday through Friday). Enterprise, institutional, and press inquiries are prioritized and typically answered within 4 to 12 hours.
For instant solutions, explore our comprehensive Help Center. It features step-by-step guides, interactive troubleshooting checklists, and video walkthroughs covering ATS compliance, vector PDF export, and typography configuration without waiting for an email response.
You can cancel your subscription at any time with a single click inside your Account Settings under Billing. If you need assistance with a refund, simply email support@stylingcv.cloud with your account email, and our team will process your request promptly under our 14-day refund guarantee.
Yes. Under our privacy-first architecture, you can permanently delete your account and all associated documents directly from your user profile settings. Once executed, all document nodes, personal records, and analytics logs are irreversibly erased from our production databases.
Yes. We offer institutional licenses for universities, colleges, and business schools that include custom university-branded templates, single sign-on (SSO), and cohort-level analytics dashboards for career counseling teams.
Yes. Our Partner Program provides certified career coaches and consultants with multi-client dashboard management, allowing you to review, co-edit, and audit client resumes using our 11 AI agents.
Yes. StylingCV has dedicated native Arabic-speaking support specialists who can assist you with bidirectional formatting, regional GCC recruiting standards, and local payment questions.
Members of the press can contact press@stylingcv.cloud to request anonymized labor market telemetry, enterprise ATS rejection data, and interviews with our AI engineering leadership.
Start building with all 11 AI agents on our honest Free Forever tier, or connect with our specialized team today.
Start building free now →